Exchange Shop Manager

• Open and close the shop and perform daily cash balancing.

• Display rate management, updating digital or physical display boards to reflect real-time FX rates.

• Maintain complete and auditable records of all cash transactions and reconciliations.
• Ensure proper storage and access to all physical and digital documentation for audit readiness.

• Monitor and enforce Standard Operating Procedures, flagging any non-compliance.

• Liaise with internal compliance, risk and operational teams on reporting, updates, and shop-specific risk issues.

• Conduct regular internal checks to confirm process accuracy and recordkeeping integrity.

• Manage petty cash, client logs, and inventory related to cash handling tools or registers.

• Support remote management team with status updates, reports, and audit preparation.

• Maintain clean and clear transactions logs and cash movement trails.

• Alert central teams of any deviations, fraud risks, or audit requests.

• Maintain access to any physical vaults/safes for storing cash.

• 1–3 years of operations or compliance-related experience, preferably in financial services or retail FX.
• Excellent attention to detail and recordkeeping discipline.

• Strong sense of responsibility and integrity in handling cash and confidential data.

• Cantonese-speaking preferred; English proficiency required.

• 1–3 years’ experience in operations or compliance within a money service business, financial services, or retail banking environment.
• Familiarity with HKMA and Customs & Excise Department audit procedures and expectations for physical shop compliance.

• Experience with cash handling, reconciliation processes, and physical record management.
• Fluent in Cantonese and English (spoken and written); Mandarin is a plus.

• Proficient in Microsoft Office (especially Excel) and experience with basic POS or transaction recording systems.

Papel