Senior IT Service Engineer

• Lead internal IT team and external provider to provide timely support for business operation
• Resolve incidents and fulfil service requests in accordance with pre-defined SLA
• Maintain client devices and peripherals in good working condition with up-to-date security patches
• Prepare and maintain service desk standards, guidelines and procedures
• Propose and deploy client-side solutions in IT and office renovation project
• Contribute ideas to simplify and automate service desk processes and procedures

• Sold working experience in service desk support/end user computing, preferably in a sizable organization
• Strong technical knowledge on ITSM system such as BMC Helix, Microsoft products (Windows 10, Active Directory, Outlook, Microsoft 365)
• Team leadership or vendor management experience is required
• Knowledge on MDM solutions, iOS/Android, Video Conferencing solutions, 2FA, Follow-You Printing solutions, Client endpoint security solutions, ManageEngine, Citrix remote access solutions is a plus
• Degree in Information Technology or equivalent
• ITIL certification holder is preferred
• Good communication skills
• Candidate with less experience is also considerable

Nigel Frank International