Training Manager - Luxury Watch

• Identify company training needs and manage all training activities for HK & Macau markets
• Oversee, formulate and execute effective training and development initiatives that are aligned with business strategies and organisational plans
• Develop and drive a learning culture and identify learning gaps of retail stall at different seniority levels
• Create annual training plan, budget, costs and monitor effectiveness and performance periodically
• Prepare training materials and conduct classroom and in-store training on product knowledge, selling techniques and clienteling to drive best practice in customer journey & experience
• Work closely with HQ Training team and localise the tone and language
• Store visit to observe customer purchase behaviour and interact with SA and clients
• Prepare report and regular training process update for management review

• Bachelor degree holder in any disciplines
• 5+ years' experience in training and development, preferably with Luxury Watch experience
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Excellent communication and presentation skills with influencing and persuasive approach
• Strong interpersonal skills with positive attitude
• A team player and able to work independently
• Highly fluent in English, Mandarin and Cantonese
• Proficiency in MS Office

Michael Page