Operations Manager/Logistics Firm/ eCommerce Logistic/ Postal

• Supervise daily logistics activities across key stages (Leg 1, Leg 2, and Leg 3) to ensure efficiency and compliance with SLAs outlined in contracts with key accounts.
• Promptly address operational issues arising from both local and overseas hubs to minimize disruptions.
• Provide proactive, actionable recommendations for enhancing processes and achieving operational excellence.
• Represent the company and its brand with customers, conducting regular review meetings to build strong relationships founded on quality service and sustainable operations
• Maintain robust communication channels with key accounts and vendors.
• Leverage data analytics to inform decision-making and pinpoint areas for enhancing operations and supply chain efficiency.
• Monitor financial performance and manage data exchanges related to billing and service penalties
• Assist with billing reports and project implementation for key accounts.
• Ensure seamless integration and transition of new projects into existing operations.
• Demonstrate high levels of responsibility and professionalism.
• Proactively take on additional responsibilities and maintain a positive attitude under pressure.

• Bachelor's degree or higher in Supply Chain, Logistics, Transportation Management, Business Analytics, or related field.
• 5-8 years of relevant experience, preferably in e-commerce logistics, with a proven track record in operations management across core stages (Leg 1, Leg 2, and Leg 3).
• Strong knowledge of e-commerce logistics, freight forwarding, and courier business.
• Excellent numerical, analytical, communication, and interpersonal skills.
• Fluent in English, Mandarin, and Cantonese.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI).
• Ability to multitask, meet deadlines, and work independently under pressure.
• Immediate availability preferred.

Manpower