Handover Service Officer

Hong Kong
Permanent
Full-time

2 days ago

Established in the 1970s, Sino Group is a leading property developer in Hong Kong, comprising private companies owned by the Ng Family as well as three listed companies. Our core business encompasses the development of residential properties, offices, industrial and retail properties for sale and investment in China (Hong Kong and Mainland), Singapore and Australia.We are committed to Creating Better Lifescapes by promoting sustainable, green living in harmony with the environment, creating inspiring spaces through innovative design, while nurturing a sense of community in everything we do. Adhering to our core values of integrity, customer first, quality excellence, respect, teamwork, continuous improvement, preparedness, and sense of urgency, we work together closely to make Sino the preferred choice for customers, investors and employees.To find out more about our commitment to Creating Better Lifescapes, please visit https://www.sino.com/en/.Responsibilities:(This is a fixed-term 1 year contract position with contract-end gratuity and may be renewed subject to organizational needs and satisfactory performance. )The successful candidate will assist in the handover and aftersales services of completed properties, mainly residential, to purchasers, and follow through customers' requests to ensure total customer satisfaction. He / She will also coordinate with internal departments in the handover operations, follow up defect rectifications with on-site team and handle customer complaints/enquires.Requirements:

Diploma or above in any disciplines
Minimum 2 years of experience in customer service, preferably in building-related industries
Good communication and interpersonal skills with customer-focused attitude
A good team player, self-motivated and be able to work under pressure
Fluency in Putonghua, Chinese and English is a must

We are an equal opportunity employer who offer an inclusive and diverse workplace where people are valued and respected.Before submitting your application, please read the Personal Data (Privacy) Policy and Personal Information Collection Statement at our Company website. Information provided will be treated in strict confidence and used for recruitment purposes only. If we have not contacted you within 4 weeks after your submission, you may consider your application unsuccessful.

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