Field Service Engineer

Thermo Fisher Scientific

  • Hong Kong
  • Permanent
  • Full-time
  • 12 days ago
Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeWhen you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Location/Division Specific InformationWithin our Laboratory Equipment Division, we are looking for an experienced and motivated Field Service Engineer for general laboratory equipment, monitoring system and sample preparation and analysis system, and if required extending to other product lines.Discover Impactful Work:In the position of Field Service Engineer, you will be responsible for delivering and build service excellence above our customer expectations.Job Duties:
  • Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
  • Own and deliver service commitments and execute on installations, calibrations, preventative maintenance, training and repairs.
  • Responsible for providing services remote or at site within the agreed conditions; sets the right priorities.
  • Service reporting, documentation and creation of procedure/protocols for internal and customer needs.
  • Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
  • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
  • Responsible for optimisation and accuracy of the provided tools and consignment parts.
  • Involve in continuous improvement through our Practical Process Improvement Business System
Keys to Success:Education
  • High Diploma or above in Engineering or other related discipline.
Experience
  • 3 years or above relevant work experience.
  • Candidate with less experience or fresh graduate with positive & willing to learn attitudes will also be considered
Knowledge, Skills, Abilities
  • Excellent interpersonal communication both written and oral in Chinese and English. Mandarin is an advantage.
  • Ability to work effectively with customers and colleagues in difficult and stressful situations
  • Great teammate with strong desire to success and result oriented
  • Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.
  • Customer friendliness and professional attitude
  • Have strong electrical or mechanical background for troubleshooting/repair, and problem solving abilities
  • PC literacy including MS Office and Outlook.
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