Field Service Engineer
- New Territories, Hong Kong
- Permanent
- Full-time
- Represent our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
- Own and fulfill service commitments and conduct installations, calibrations, preventative maintenance, training, and repairs.
- Provide services, remote or on-site, within agreed conditions, and set the right priorities.
- Handle service reporting, documentation, and creation of procedures/protocols for internal and customer needs.
- Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
- Optimize and ensure the accuracy of provided tools and consignment parts.
- Engage in continuous improvement through our Practical Process Improvement Business System.
- Support an assigned product, including New Product Introduction (NPI), essential parts planning, document creation, knowledge sharing, and managing Technical Service Bulletins (TSB) and product updates.
- Serve as the primary contact point for communication with the factory and collaborate with teams to improve product performance and customer happiness.
- Support ad-hoc projects and work overtime or on weekends when necessary.
- High Diploma or equivalent experience in Engineering or other related fields.
- 3 years or more of relevant work experience.
- Candidates with less experience or fresh graduates with a positive and willing-to-learn attitude will also be considered.
- Excellent interpersonal communication skills, both written and oral in Chinese and English. Mandarin is an advantage.
- Ability to work effectively with customers and colleagues in difficult and stressful situations.
- Great teammate with a strong desire to succeed and a standout colleague.
- Good verbal and written communication skills related to technical approaches, work performed, test results, and findings.
- Customer friendliness and a professional attitude.
- Strong electrical or mechanical background for troubleshooting, repair, and problem-solving abilities.
- PC literacy including MS Office and Outlook.