Equipment Management Services Engineer

Octopus Holdings Limited

  • Tsuen Wan, Hong Kong
  • Permanent
  • Full-time
  • 7 days ago
Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!Responsibilities:
  • Provide high quality customer services on the provision of maintenance services to service providers and internal customers
  • Provide administrative and clerical support to Equipment Management Services team and Professional Services Team
  • Process equipment initialization, maintenance and repair activities within the defined service level and quality standard
  • Provide hardware maintenance and troubleshooting. Escalate issues timely to management according to departmental guidelines and policies
  • Handle returned equipment and performing disposal according to the guideline
  • Perform stock management
  • Support sales order processing
  • Assist supervisor in daily operations and other logistic activities
Requirements:
  • Higher Certificate or above in Electrical and Electronics Engineering, or related discipline; degree holders in Electrical and Electronics Engineering are preferred
  • At least 1 year experience in electrical and electronic field; experience in equipment maintenance and working in a large-scale electronic company will be an advantage
  • Proficient in component level troubleshooting and surface-mount technology
  • Familiar with relevant electronical tools such as oscilloscope
  • Good customer service awareness and strong interpersonal skills
  • Able to detect system loopholes and malpractice in work routines
  • Able to work independently and to exercise judgement where appropriate
We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"Visit our web site: http://www.octopus.com.hk/The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

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