Field Service Engineer
- New Territories, Hong Kong
- Permanent
- Full-time
- Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
- Own and deliver service commitments and execute on installations, calibrations, preventative maintenance, training and repairs.
- Responsible for providing services remote or at site within the agreed conditions; sets the right priorities.
- Service reporting, documentation and creation of procedure/protocols for internal and customer needs.
- Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
- Responsible for optimisation and accuracy of the provided tools and consignment parts.
- Involve in continuous improvement through our Practical Process Improvement Business System
- High Diploma or above in Engineering or other related discipline.
- 3 years or above relevant work experience.
- Candidate with less experience or fresh graduate with positive & willing to learn attitudes will also be considered
- Excellent interpersonal communication both written and oral in Chinese and English. Mandarin is an advantage.
- Ability to work effectively with customers and colleagues in difficult and stressful situations
- Great teammate with strong desire to success and result oriented
- Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.
- Customer friendliness and professional attitude
- Have strong electrical or mechanical background for troubleshooting/repair, and problem solving abilities
- PC literacy including MS Office and Outlook.