Executive – Contract Management & CS (1-year Contract)
- Chai Wan, Hong Kong
- Permanent
- Full-time
- Handle incoming and outgoing mail related to license renewals
- Verify and process license renewal documents per Transport Department's requirements
- Coordinate with outsourced staff for offsite application submissions
- Update license status and insurance records in internal systems
- Maintain accurate filing of Vehicle Registration Documents (VRD)
- Communicate proactively with customers regarding renewal progress and pending documents
- Serve walk-in customers and manage document collection/distribution
- Return renewed permits via mail, courier, or in-person appointments
- Support additional licensing tasks (e.g., transfer/retain registration marks, duplicate licenses)
- Report case progress to supervisors and meet turnaround targets
- Manage door access for visitors and vendors
- Assist with ad-hoc task as assigned by the supervisor
- Bachelor's degree holder, preferably in Business Administration or related discipline
- Minimum 2 years of working experience, experience in Customer Services is an advantage
- Good computer skills on Microsoft Office (Word, Excel, PowerPoint, Outlook etc.)
- Good in spoken and written English and Chinese
- Proactive, mature, detail-oriented, accurate and can work under pressure
- Able to work independently and handle multiple tasks, as well as cooperate well with team
- Good communication and interpersonal skills