Major Incident Management Lead - Enterprise Mission Critical Tech

Pinpoint Asia

  • Hong Kong
  • Permanent
  • Full-time
  • 27 days ago
The Major Incident Management Lead is responsible for leading the response to major incidents that impact the firm's operations. This role is critical in ensuring effective communication with senior stakeholders and coordinating the technical recovery process to minimize business disruption. The ideal candidate will have a strong background in incident management, excellent communication skills, and the ability to work under pressure. Perm position.Key Responsibilities:
  • Lead the major incident management process, ensuring timely and effective resolution of incidents to minimize impact on business operations.
  • Coordinate and communicate with senior stakeholders, providing clear and concise updates on incident status and recovery efforts.
  • Develop and maintain incident management plans, including escalation procedures and communication protocols.
  • Oversee the technical recovery process, working closely with IT teams to ensure swift resolution and service restoration.
  • Conduct post-incident reviews and analysis to identify root causes and implement measures to prevent future incidents.
  • Collaborate with cross-functional teams to improve incident management processes and ensure alignment with overall business objectives.
  • Maintain and update incident management documentation, ensuring accuracy and accessibility for all stakeholders.
  • Provide leadership and guidance to the incident management team, fostering a culture of continuous improvement and responsiveness.
  • Develop and deliver training programs to enhance incident management capabilities across the organization.
  • Monitor industry trends and best practices to ensure the company’s incident management approach remains current and effective.
Qualifications:
  • Bachelor’s degree in Information Technology or a related field.
  • Extensive experience in incident management, preferably in a leadership role.
  • Strong technical background with the ability to understand and oversee complex technical recovery processes.
  • Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders.
  • Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Experience in developing and implementing incident management plans and procedures.
  • Familiarity with industry-standard incident management frameworks and tools.
  • Leadership experience with a track record of building and leading high-performing teams.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Danny Kwan at [email redacted, apply via Company website] and put Major Incident Management Lead - Enterprise Mission Critical Tech in the subject header.Data provided is for recruitment purposes only.Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology RecruitmentWe are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #75905)We are also seeking top-calibre candidates for the following exciting roles:
1) IT Finance Manager - Leading Insurance Company
2) Security Architecture Director - Enterprise Technology
3) Information Security Analyst (GRC) - Quantitative Trading FirmAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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