Senior Manager, Projects & Operation Excellence
Prudential
- Hong Kong
- Permanent
- Full-time
- Design and implement seamless digital end to end customer journey
- Develop strategy and implement solution with AI to enable claims straight through processing
- Implement claims automation initiatives to improve operation efficiency
- Regulatory projects related to Customer Operation
- Define and maintain the roadmap in close cooperation with business stakeholders
- Preferably a degree holder in any discipline, with preference given to those in Business Administration, Economics,
- Finance, Information Technology, Data Science or a related field
- Minimum of 8 years of relevant practical project management experience, with at least 4 years in a management-
- level role
- Proven ability to lead the delivery of scalable projects
- Experience in health care industry
- Strong experience in UI/UX and testing/quality assurance
- Customer centric mindset with experience in customer design journey
- Proficiency in preparing executive report and effectively articulating information to top management