Customer Services Manager ( Online Business Unit )

Q P Group Holdings Limited

  • Sha Tin District, Hong Kong
  • Permanent
  • Full-time
  • 13 days ago
Since 1982, QP Group is a turnkey service provider on paper-based items. Among our customers are world leading brands in toys, education and beauty sectors. In recent years, the Group has extended its business portfolio to laboratory services, web sales & customized gifts etc.Laboratory Services – DPI, as an ANBA, CMA, CPSC, DAkkS & ISTA accredited 3rd party laboratory, we offer dependable, professional and agile testing and calibration service to customers, ensuring their products conform to relevant legal and industry safety requirements, as well as end-consumers’ expectation. Our testing reports have widespread recognition in the EU, America and Asia.For more about us, please visit www.dpi-labs.comWe are looking for a professional Customer Service Manager to lead a CS team to provide quality customer service to increase customer satisfaction, loyalty and retention.Job functions:
  • Improve customer service experience, and facilitate organic growth
  • Generate sales lead, building sustainable customer relationships where necessary
  • Formulate customer service policies, procedures, and standards, and monitor the compliance
  • Coach and train to CS team to enhance skill set e.g. communication skill, writing skill, and product knowledge etc.
  • Set the tone for customer-focused and thoughtful mindset
  • Take ownership of customers issues, lead CS team to follow problems through to resolution
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Perform ad hoc assignments by management
Requirements:
  • Degree in business administration, marketing, communication, or related disciplines
  • 8 years solid experience in relevant working experience, of which at least 3 years in a managerial position
  • Experience of internet marketing/on-line shop is essential
  • Experience in paper products, gifts and premium, toys or games industry is preferable
  • Excellent verbal and written communications in English and Chinese (Mandarin is essential)
  • Detail minded, and customer service oriented
  • Excellent problem-solving skills and interpersonal skills
Application:We offer attractive remuneration package including double pay, discretionary bonus & medical insurance to successful candidate.Please click “Apply” to submit your application, with expected salary stated.All personal information collected will be kept for employment related purposes only.

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