Customer Services Manager ( Online Business Unit )
Q P Group Holdings Limited
- Sha Tin District, Hong Kong
- Permanent
- Full-time
- Improve customer service experience, and facilitate organic growth
- Generate sales lead, building sustainable customer relationships where necessary
- Formulate customer service policies, procedures, and standards, and monitor the compliance
- Coach and train to CS team to enhance skill set e.g. communication skill, writing skill, and product knowledge etc.
- Set the tone for customer-focused and thoughtful mindset
- Take ownership of customers issues, lead CS team to follow problems through to resolution
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Perform ad hoc assignments by management
- Degree in business administration, marketing, communication, or related disciplines
- 8 years solid experience in relevant working experience, of which at least 3 years in a managerial position
- Experience of internet marketing/on-line shop is essential
- Experience in paper products, gifts and premium, toys or games industry is preferable
- Excellent verbal and written communications in English and Chinese (Mandarin is essential)
- Detail minded, and customer service oriented
- Excellent problem-solving skills and interpersonal skills
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