Head of Payment Proposition and Platform - Hang Seng Bank (HK)

HSBC

  • Mong Kok, Hong Kong
  • Permanent
  • Full-time
  • 17 days ago
Job descriptionA Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.We are currently seeking a high caliber professional to join our department as Head of Payment Proposition and Platform.Principal Responsibilities:
  • Formulate robust business plans and pricing strategies to accelerate growth in domestic and international payment volume, product profitability and market share
  • Drive the development of new product features and innovations to strengthen payment propositions and enhance customer experience
  • Steer the design and development of customer-led payment journeys and drive digitalization of transactions
  • Lead partnership management and maintain collaborative relationship with clients, merchants and partners within the payment ecosystem
  • Devise insight-led acquisition, usage and retention strategies to grow and sustain relationship of strategic segments throughout the customer lifecycle
  • Drive commercialization of opportunities arising from regulatory changes and market development
  • Establish and maintain a robust and efficient control environment to ensure proper financial and non-financial risk management and compliance
RequirementsOver 15 years of relevant experience in payments and transactional banking products or similar product and service management within retail bankingExperience of product management, organizational leadership, and commercial management of transactional banking productsStrong technical knowledge of retail banking products and market/industry review for strategy formulationDemonstrate change leadership and strategic focus with strong Growth Mindset and passion to champion change and promote innovation.Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customersHighly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholdersStrong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completionSeasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strengthStrong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in deliveryUniversity degree in Investment, Business Administration, Banking and Finance or related disciplinesProficiency in both English and Chinese.If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.#LI-HASE

HSBC