Operations Analyst II - Contract

• Work collaboratively with business users and delivery teams to gather, validate, and document business requirements and develop recommendations and solutions that meet business and customer needs.
• Create UAT plans, define test data requirements and execute within the target timeline
• Identify and mitigate risk and raise any defects found during testing and escalate in accordance with set procedures to ensure resolution of issues
• Prepare the training material and conduct user training for system changes
• Provide project support to end users and assist on resolving the system issue
• Assist on ad-hoc requests and administrative tasks as assigned by supervisor

• University graduate in any discipline
• Minimum 1 year of related work experience, plus a good understanding of individual insurance products, operations and processes is advantageous
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate large amount of information with attention to details and accuracy ability to communicate clearly and professionally, both verbally and in writing
• Well organized and attentive to details, flexible with working hours
• Self-initiated and have a strong drive to learn

Manpower