Chatbot Operations Analyst -12 months Contract
- Central and Western District, Hong Kong
- Permanent
- Full-time
Financial Institution in HKThe Role
- Identifying and understanding customer journey for Chatbot implementation, create suitable process flow of use cases.
- Identify flaw or improvement area of Chatbot by collecting customer feedback and review Q/A.
- Speak out and negotiating with stakeholders where necessary, to ensure the quality standards or for the sake of customer experience.
- Provide advice and guidance to Conversation Designers on Chatbot content.
- Ensure both internal rules and external regulatory requirements are adhered to.
- Familiar with digital channels such as WeChat, WhatsApp and Mobile x will be a plus.
- Solid documentation writing and editorial methodologies, drive the delivery of written scripts in Traditional Chinese/Simplified Chinese/English language.
- Solid understanding of business knowledge in either Banking or financial services in general
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