Senior UI/UX Designer/ Customer Experience Designer - MNC

Hong Kong
Permanent
Full-time

6 days ago

We are seeking a talented and experienced Senior UX/UI Designer. In this role, you will lead the and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.About the RoleWe are seeking a talented and experienced Senior UX/UI Designer to join our Customer Experience (CX) team. In this role, you will lead the design and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.Responsibilities

Lead and conduct user research, interviews, and usability testing focused on both CX and UX.
Analyze and synthesize research findings to inform design decisions and strategy.
Create user flows, wireframes, prototypes, and high-fidelity visual designs for web and mobile applications.
Collaborate closely with product managers, developers, and other stakeholders to ensure a seamless user experience.
Advocate for the customer at every stage of the design process.
Present and communicate design concepts and research findings to stakeholders and leadership.
Stay updated on the latest industry trends, tools, and best practices in UX, UI, and CX.

Requirements

Minimum 7 years' experience in UX/UI design, with a strong portfolio demonstrating research and design for customer experience projects.
Proven experience leading research activities (e.g., interviews, surveys, workshops, usability testing).
Proven track record in leading UX and CX research
Consulting experience is highly preferred
Proficient in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
Strong understanding of interaction design, visual design, and information architecture.
Excellent communication and collaboration skills.
Fluent in English is a must; Fluent in Cantonese and Mandarin will be preferred
Bachelor's degree in Design, HCI, Psychology, or a related field.
Experience working in agile, cross-functional teams is a must.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply.Sign up for job alertsIf you are a human, ignore this field Create alertYou agree to ourShare this jobSenior UI/UX Designer/ Customer Experience Designer - MNCHong Kong Posted about 15 hours agoQuick LinksConnectWe are committed to Building Better Futures for the organisations we work for, the professionals we help, and our own employees.Ambition Group Hong Kong Limited77120Hong KongAmbition Level 25, Five Pacific Place, 28 Hennessy Road, Wan Chai, Hong Kong

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