Operations Support Officer / Senior Officer , Fubon Credit

Fubon Bank

  • Cheung Sha Wan, Hong Kong
  • Permanent
  • Full-time
  • 1 day ago
Fubon Bank, an identity that reflects the commitment of providing customers with Value Banking Service - "Get More than You Expect" , is also a leading distributor of investment solutions and services, supported by a broad range of products, a talented and dynamic team.In line with our business expansion, we are inviting committed professionals to join our team. If you have the passion and belief that you can grow with our business, and contribute to our success, capitalize on this career opportunity.Responsibilities:
  • Provide excellent customer service whether face-to-face or through telecommunication; follow-up on customer enquiries and complaint coming from various channels
  • Provide sales administration support, e.g. personal loans processing, data input, application QC, application and document submission, customer information maintenance, UAT etc.
  • Act as liaison between Sales Teams and related Departments to facilitate the handling and processing of personal loan applications
  • Track on customers' application progress, handle loan drawdown and repayment.
  • Participate in other operations duties and ad-hoc projects as assigned
Requirements:
  • Post-secondary or above
  • 2 years or above relevant experience with at least 1 year customer service experience in banking or financial institution
  • Pleasant telephone manner, strong interpersonal skills and service oriented
  • Able to communicate in English and Cantonese
  • Communication in Mandarin preferable
  • Responsible, well-organized and attention to details
  • Understand relevant policies and procedures of the Bank as well as regulatory requirements
  • PC knowledge in Microsoft, Access preferable
  • English & Chinese typing
  • Good team player with strong commitment in delivering quality customer service
Please send your application with full resume indicating current and expected salary, and quoting the above reference no.For other vacancies, please visit our website: http://www.fubonbank.com.hk/*All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website: http://www.fubonbank.com.hk/web/html/sh_careers_e.html

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