Customer Development Executive
- Hong Kong
- Permanent
- Full-time
Job Number #168157 - Hong Kong, Hong Kong, ChinaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.It's a one-year contract role.Job SummaryProvide support to Customer Development Team, in establishing positive relationships with customers to support our strategic goals and enhance pet parent experienceEnhance effective promotion executionManage the relationship with customers and improve 6P KPIs across retail channelsExecute and implement customer specific plans, JBP and promotional campaigns to drive demand and achieve commercial goals of sales, market share, margin, within budget spendProvide regular reports generation; Commercial 6P, data tracking and market intelligenceAny other Ad Hoc commercial activitiesPrincipal Duties and Responsibilities%Task30%Support in Customer Management and CoordinationMaintain and manage proactive communication with customers on general enquiriesCustomer claims management including Credit notes and rebates handlingCommunicate Daily Stock status to customerProduct Quality case communication and coordinationReturn Handling coordinationManage and coordinate Trade Announcements30%Support in Hill’s 6P Execution and Demand Generation Programs:POSM Support, handling and coordinationProcurement of commercial promotion needsVendor creation for promotional eventsAssist to implement and enhance execution of 6P excellenceSupport Demand Generation Manager to leverage customer’s databases to implement shopper programs and events30%Reporting, Data Analytics to identify team opportunities:6Ps Key Performance Indicators (KPIs) trackingPromotion execution tracking, monitoring, maintenanceUpdate and help maintain customer sales reports and inventory management reportsProvide topline highlights to sales reports (internal and external reports); coordinate with Customer Development Team on key corrective areas needs on weekly basis e.g. Distribution10%Market Intelligence TrackingCompetitors online and instore activities monitoring100Total Percent (not to exceed 100%)This is not an exhaustive list of duties or functions. Job task will be assigned based on business needs.Education/ Experience RequirementsUndergraduate holder in business administration or related fieldProfessional experience in the similar area preferable experience in FMCG, retail (FMCG), nutrition, pet food business is a plusExpected Areas of SkillsStrong computer skills in Google suites and ExcelExcellent communication skills (internal and external, all levels)Strong customer service skills.Data entry experienceProven experience to quickly analyze and interpret data thoroughly in complex and changing systemsInnovative and willing to continually drive process improvementsExcellent attention to detail and organization skills required.Demonstrated ability to effectively manage processes.Ability to think systemically and to identify and resolve problems.Ability to manage stressful situations effectively and maintain a positive attitudeCollaborated and works effectively across functionsProactive, Eager to learn & ResponsibleOn-time completion of workA good team player & flexibleFluency in Oral English and Mandarin is preferredLeadership Competencies (Should match the Colgate Global Competencies)Planning/Priority SettingConsumer/Customer FocusedCommunicate EffectivelyGive and Seek FeedbackResults OrientedAgility based on business situationsFunctional Competencies (Should match the Colgate Global Competencies)Analytical / Decision MakingCross-Organizational CollaborationInfluence / NegotiationWorking Relationships (Key partnerships and reporting relationships)Does this position supervise: NoReport to Customer Development ManagerCustomer Development TeamAll areas and levels of Hill’s Commercial TeamHK Finance, CS&L and Marketing TeamExternal trade customers, vendors, etc.Travel RequirementsExpected percentage of travel: 0Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please complete this should you require accommodation.#LI-On-site