Head of Commercial Business Development and Management – Pensions

• Reporting to Head of Pensions, the role holder will oversee the business planning, business management and growth initiatives for Pensions
• You will drive the development of a long-term HSBC MPF Pension Strategy focusing on the strategic to return to the Number One position in the MPF market
• You will build and maintain valuable relationships with MPFA and industry regulators to improve the business and regulatory climate for HSBC MPF
• You will manage all external affairs with media, industry and public as the primary contact of Scheme Sponsor on various compliance issues, transformation and market development matters
• You will also represent HSBC as a founding member for Pension Schemes Association. He/she will be the core team member in Pensions Exco
• You will be responsible for enhanced and dedicated collaboration with AMH CMB for MPF matters while also acting as the key liaison with the Trustee and Administrator to ensure the overall development of various customer platforms for MPF
• You will hold primary quality related accountabilities for Global Standards, BRCM and sales quality assurance for the MPF business and the Sponsor in Hong Kong
• You will oversee the Planning, Business Mgt. and Oversight team with regards to strategic Pensions business and growth initiatives. This will include business planning, strategic development and deployment as well as portfolio & performance oversight, governance reporting and business coordination with executive stakeholders

• Work with the Product& Customer Proposition team to develop strategies and methodologies to assess customer satisfaction on services, identify market service benchmark and develop best practice models for servicing improvement areas to improve overall customer experience. This includes ensuring delivery of transformation initiatives (incl. digital) for the MPF business via enhancement of capabilities for products, channels, customer communications, major customer touch points and servicing. Work with the Product& Customer Proposition team to implement all agreed customer needs.
• As a dedicated and principal liaison for AMH Commercial Banking (CMB), facilitating integration of MPF into CMB’s propositions while exploring business opportunities for the employer scheme and providing stellar account servicing to larger corporate customers.
• Be accountable to oversee and support the implementation of BRCM, Global Standards and Sales Quality activities for MPF within HBAP centrally to ensure ongoing compliance of policies and procedures. Collaborate with AMH RBWM on aligning practices of BRCM, Sales Quality and Global Standards.
• Be accountable and oversee the Planning, Business Mgt. and Oversight team with regards to strategic Pensions business and growth initiatives
• Manage the Trustee collaboration to ensure a robust monitoring of investment performance, risk, compliance and regulatory matters and addressing any issues efficiently and effectively
• Oversee HSBC MPF's external communications to ensure alignment with industry trends and regulatory direction.

• Maintain close relations and collaboration with the MPFA on industry transformation and market development initiatives of the public pension system.
• Manage external affairs as the primary contact for HBAP of Scheme Sponsor on industry matters to ensure timely and proactive responses to public, industry and regulator enquiries.
• Nurture a strong network with press, media and industry bodies and developing effective public relations strategies to foster a strong brand awareness with ongoing media exposure and quality placement.
• Leverage existing internal and external communication channels and cultivate new media digital platforms to engage existing and prospective customers over an omni-channel network.
• Drive PR activities to enhance the brand image of “HSBC MPF” meanwhile driving community and corporate sustainability initiatives alongside the AMH CEO Office and Communications teams to deliver higher brand values for the Group

• Develop and drive the "HSBC MPF" branding strategies and media plans to enhance the image of HSBC's MPF business with a particular focus on an integrated retirement proposition for achievement of business growth
• Lead digital transformation, develop new digital models, enhance digital platforms and innovative tools to improve customer experience and grow business from new digital channels
• Close collaboration with other HSBC entities (i.e. CMB) to formulate tactics for achieving business growth and retention of the existing customer base

• Build and maintain valuable relationships with MPFA and industry regulators to improve the business and regulatory climate for HSBC MPF
• Manage all external affairs with media, industry and public as the primary contact of Scheme Sponsor on various compliance issues, transformation and market development matters
• Effective collaboration with relevant stakeholders including top management, team heads, Compliance, Trustee, Administrator of HPFT, WPB, AM, BRCM and Global Standards
• Improve customer experience in digital channels with enhancing digital capabilities to serve customer needs and improve customer satisfaction
• Develop strategies and plans to enhance customer service quality and expand service ranges through close monitoring on administrator’s services so as to meet customer expectations and market service standards

• Lead, manage and develop high quality work teams with clear accountabilities, performance expectations and strong collaboration
• Provide leadership and insight for people development and career aspiration for individuals within the changing business requirements

• Implement and ensure compliance with group compliance policies and regulatory requirements
• Align all activities with the HSBC Global Standards to ensure that there is consistency and quality

• A bachelor’s degree in business or equivalent experience
• Extensive years proven experience in implementing change in large matrix organizations
• Extensive years of experience in the insurance / wealth domain, with a strong preference for retirement benefits & sales
• Entrepreneurial mindset, strong communication, interpersonal and stakeholder management skills
• Strong knowledge of risk management and pertinent regulations impacting activities
• Passionate business driver with strong business acumen, able to implement changes and strong in execution
• Strong leadership, managerial, analytical, problem-solving, strategic planning, customer centric

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