Customer Services Executive

The Hongkong Electric Co., Ltd.

Ap Lei Chau, Hong Kong
Permanent
Full-time

2 days ago

Recruit Ref: L0592141724
Posting Date: 2025-09-02The Hongkong Electric Co., Ltd.Customer Services Executive (Ref: SC-CESC-CSE-R)Responsibilities:Reporting to the Customer Services Manager, the appointee will mainly perform the following responsibilities:

To provide customer services via telephone in the Customer Emergency Services Centre in relation to electricity account and power supply matters
To liaise with internal parties to follow up the customer enquiries and maintain proper records
To perform 24-hour shift duty and act as a backup person to receive telephone calls in case of emergency such as turbulent weather

Requirements:

A Higher Diploma/ Associate Degree/ Bachelor Degree or
Form 7 or 5 subjects at level 3 and above in HKDSE including English and Chinese, with a minimum of 1 year’s relevant experience
Good command of English and Chinese languages, both spoken and written (Putonghua an advantage)
Higher academic qualification or previous experience in Customer Services / Call Centre is a definite advantage

Working location: Ap Lei ChauApplication:If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salaries and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. on or before 10 September 2025 and quote the reference number in your application. Please also visit our website to know more about our company .Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

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