The Club & Guest Relations Supervisor

Kerry Hotel Hong Kong

Hung Hom, Hong Kong
Permanent
Full-time

13 days ago

Kerry Hotels are vibrant and buzzing with life and activity. Each Kerry hotel is defined by a spirited style and a careful attentiveness that bestows a sense of individuality to all guests.Kerry Hotel Hong Kong is one of our newest additions to the family and will be an iconic destination not only for guests but for visitors and residents of Hong Kong.The defining qualities of the Kerry brand, is to create an environment that can promote a balanced lifestyle for our guests and colleagues to embrace individuality and style with an unpretentious manner. Kerry evokes adaptability by creating a socially stimulating environment.We are looking for a The Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong!As a The Club & Guest Relations Supervisor, we rely on you to:

Understand guest preference and provide quality service
Greet VIP / Club guest and bit farewell
Provide a smooth check in and check out experience, as well as F&B services to guests
Handle inquiries and collect feedback from guests
Ensure all interactions with guests are handled professionally and with care adhering to Hotel’s policies and procedures
Supervise The Club & Guest Relations operation and workflow to maximize guests’ satisfaction

We are looking for someone who has:

Minimum 3 years of experience at the Front Office/ Guest Relations in world class service Hotels
Customer-oriented and self-motivated independent individuals
Strong leadership skills and communication skills
Excellent command of spoken English, Cantonese and Putonghua

For other vacancies, you may visit the career section of our website.Please apply in writing enclosing CV and quoting the reference to:
Director of Human Resources
Kerry Hotel, Hong Kong
38 Hung Luen Road, Hung Hom Bay, Kowloon, Hong Kong
WhatsApp: 9835 9186
E-mail: [email redacted, apply via Company website]
Website: www.thekerryhotels.comIf the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

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