Guest Relations Supervisor

Marco Polo Hongkong Hotel

Tsim Sha Tsui, Hong Kong
Permanent
Full-time

19 days ago

We are located within Harbour City in the heart of the commercial, shopping and entertainment district, Tsim Sha Tsui, Kowloon. We invite applications for the following position:Responsibilities:

Supervise the overall activities at the Front Desk.
Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.
Provide proper training is provided to all Front Desk subordinates and new recruits.
Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.
Ensure all daily reports and statistics are generated according to the management requirement.
Daily shift briefing to all Front Desk subordinates.
Perform any other duties assigned.

Requirements:

Tertiary education in Hospitality Management or related disciplines
Minimum 2 years work experience in Hotel / Customer Service
Able to work independently and handle shift duties
Good command of spoken English and Mandarin
Candidate with less experience will be considered as Guest Relations Officer

We offer an attractive remuneration package and excellent career opportunities to the right candidate. Please apply with full resume and present/expected salary to: Human Resources Department, 4/F, Marco Polo Hongkong Hotel, Harbour City, Kowloon or email to [our mailbox through CTgoodjobs Apply Now ] or fax to (852) 2113-0089.Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only.Only short-listed candidates will be notified. Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful.

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