Infrastructure Specialist (Server)
Classy Wheeler
- Quarry Bay, Hong Kong
- $20,000 per month
- Contract
- Full-time
- Provide support in maintenance and administration of the IT infrastructure and its services including network, server and system monitoring services; and to support the implementation of new IT infrastructures
- Provide hardware and software installation and upgrade
- Coordinate with vendors to deliver various IT projects
- Perform system health check and report to relevant parties
- Monitor the performance of the infrastructure and carry out tuning exercises as appropriate to ensure optimal performance
- Identify single points of failure and weaknesses within the infrastructure and identify options for resolution
- Conduct problem analysis and liaise with other team/external suppliers to ensure appropriate fixes are applied to all identified problems
- Maintain system documentation and provide inventory control
- Design, maintain and publish work instructions and system workflow, including drafting and updating standard operation procedures (SOP)
- Support of infrastructure components in line with agreed service level agreements
- Provide input in the overall development of technical plans
- Constantly look for opportunities to improve the level of support offered for the same cost, including evaluation of third party software and tools to automate repetitive tasks
- Act as technical consultant providing advice and guidance relating to their area of technical specialty
- Ensure that quality solutions are developed, tested, and delivered in line with current IT policies, standards and procedures
- Degree holder in Computer Science or IT related discipline
- 6+ year relevant working experience in IT infrastructure and system administration
- Hands-on experience in Microsoft Windows and Exchange system, managing VMware and Citrix environments, SAN storage systems, and Cisco router, switches, firewall, VPN support and troubleshooting
- Hands-on experience in Microsoft Azure Cloud, SQL and Oracle is an advantage
- Willing to work under pressure
- Must have excellent analytical, problem solving, communication skills
- Must be business savvy and result oriented as well as a team player
- Good interpersonal skills to interact with team members & business users
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
- Good command of spoken and written English & Chinese