Guest Services Officer - Hugo's
- Tsim Sha Tsui, Hong Kong
- Permanent
- Full-time
You are joining a world of possibility
We embrace everyone
We value respect, integrity, humility, empathy, creativity and funWe celebrate our women at Hyatt
We value diverse points of view
We build inclusive environment
We care for you so you can be your bestOriginally opened in 1969 and reincarnated at Hyatt Regency Hong Kong, Tsim Sha Tsui, Hugo’s is an authentic European restaurant where classic meets timeless, offering traditional western cuisine prepared only with the finest ingredients available.What you will do:
- Provide courteous, professional and efficient F&B service at all times
- Greet and seat guests in professional manner
- Take and manage reservations and table assignments effectively
- Engage in heart-felt and genuine conversation and respond to guests' inquiries in an efficient and courteous tone
- Build and maintain positive rapport with customers
- Qualification in Food and Beverage Service training
- Preferable prerequisite experience in a hotel/ restaurant with good standards
- Basic Computer Skills and Cashiering Skills
- Good communication skills and language skill
- A great team player who is customer-oriented, attentive and hospitable
- Empathy: Genuinely understand your needs and connect personally
- Wellbeing: Build joy into your work and care for yourself to thrive and be successful
- Inclusion: Value and encourage your honest and diverse points of view
- Experiment: Be curious and see things anew to challenge and grow
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