Claims Hotline Officer

Hong Leong Insurance (Asia) Limited

  • North Point, Hong Kong
  • Permanent
  • Full-time
  • 14 days ago
Hong Leong Insurance (Asia) Limited ("HLIA") Co., Limited, is a registered insurance company in Hong Kong. It is an indirect wholly-owned subsidiary of Hong Leong Financial Group Berhad (“HLFG”), a public listed company in Malaysia, and a major associate of Guoco Group Limited in Hong Kong. HLIA has been active in Hong Kong since 1973. It has been assigned an A- (Excellent) financial strength rating from AM Best Company, one of the world’s leading rating agency specialized in insurance industry.Job Description
  • Answer telephone calls and attending email communication to provide customers with information to address their claim-related inquiries or requests.
  • Assist customers effectively by understanding their needs and offering them corresponding solutions.
  • Transfer telephone calls from customers to supervisor or concerned case handlers for practical follow-up of reported claims.
  • Handle confrontational or stressful interactions with customers tactfully.
  • Capture customer information and keep records of customer inquiries, requests or complaints accurately.
  • Resolve customer problems or complaints in accordance with the company’s guidelines and policies.
  • Handle paperwork, data entry and personal insurance claims as required.
Requirements
  • Secondary school or above, passed in IIQE Paper 1 and 2 is preferable
  • 2-3 years of working experience in claims hotline
  • Customer service oriented with the ability to handle customer complaints
  • Good telephone manner and effective communication skills
  • Good command of spoken English, Chinese and Putonghua
  • Proficiency in MS Word, Excel and Chinese word processing
Benefits
  • Dental insurance, Double pay, 5-day work week, Medical insurance, Performance bonus
Please apply (preferably in Word or PDF format) with present and expected salaries, quoting job reference (CTG/0603/CHO) to Chief Human Resources Officer, 50/F The Center, 99 Queen’s Road Central, Hong Kong or email to us or fax to 2285 3209. You are invited to visit our website at: http://www.hl-insurance.com.All applications will be treated in strict confidence and used for recruitment purpose within Guoco Group Limited, or Hong Leong Group of which Guoco is a member (together, “the Group”) only. Personal data provided by job applicants to the Group will be used in accordance with “Guoco Group Policy on Personal Data for Job Applicants” (the “Policy”). A copy of the Policy is available upon request. By submitting the application to the Group, you agree that all personal data provided to the Group will be subject to the Policy.Applicants not hearing from us within 8 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies within the Group. Personal data of unsuccessful applicants will be retained by the Group for a maximum period of one year.

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