Becoming one of our family, you will enjoyCollaborative Team EnvironmentStandard Five-Day Work WeekComprehensive Medical InsuranceAttractive and Competitive Salary PackageAccelerated Career Advancement OpportunitiesJob DescriptionRespond to customer support enquires via phone, email or service systemProvide customer assistance and support over the phone or via remote accessKeep record of problems, their resolution and document the customer interaction on the systemManage IT Helpdesk tickets in a timely mannerPerform troubleshooting using different diagnostic techniquesRedirect unresolved issues to the next level of support personnel if neededFollow-up with clients to ensure issues are resolvedJob RequirementsCertificate or diploma in computer science, information technology, or similarAbility to diagnose and resolve basic computer technical issuesKnowledge of computer hardware and softwareFlexibility to work at shiftsExcellent interpersonal and communication skillsFluent in both written and spoken Chinese and EnglishAccelerate your career with usAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.