Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you’re passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.Technical Support SpecialistWhat your daily work look like:Provide technical support to merchants (make trips to client-site as well as in-office remote support)Provide timely and effective 1st & 2nd tier system support servicesHandle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers)Develop & manage front-line staff regarding all technical-related knowledge and expectationsAssist in client meetings and technical inputWork in a roster system consisting of AM and PM shifting and rotation for weekendsWe are looking for someone with:Diploma / Higher Diploma with 0-2 years or above relevant work experience; fresh graduates with relevant qualifications in IT welcomeExperience in POS system is an advantageProficiency in Microsoft based system, virtualization, network and IT security controlSounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNsSelf-driven with can‐do attitude & problem-solving skillsGood communication skillsWhat’s on offer:Competitive salary to the right candidateDiscretionary bonus based on performance14 days of annual leaveFriendly work environmentWorking a flat culture with talented individualsJoin a young and growing brand backed by a great investment teamAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.