Responsibilities:Assist to supervise the daily operation of SMS, Voice system, Cloud serviceManage and mentor junior staff to ensure excellent customer serviceHandle customer enquiries and solve the problemsEnsure excellent customer serviceEnsure the system is functioning properlyPrepare reports for management reviewAd hoc projects as assigned by supervisorRequirements:Higher Diploma in Business Administration, Computer Science or related disciplinesA least 1 year experience in Telecommunications operators customer serviceSelf-motivated, ability to prioritize multiple tasks and work under pressureExcellent problem solving skillProficient in MS Office and Chinese Word ProcessingGood command of both written and spoken English and Chinese (Mandarin is an adventage)More experience will be considered as OfficerImmediate available is highly recommendedAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.