客戶服務助理 Customer Services Representative/ Assistant Officer, CS

Quality HealthCare Medical Services Ltd

  • Kwun Tong, Hong Kong
  • Permanent
  • Full-time
  • 6 days ago
About Quality HealthCare Medical Services LimitedQuality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013. QHMS' operations span diagnostics, primary healthcare and day care specialties. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health and Wellness services. It also operates a private nursing agency. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. In 2020, the Group recorded 2.5 million healthcare visits. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.工作職責
  • 為顧客提供優質的客戶熱線服務，解答電話和數碼化渠道的查詢
  • 依據預先設定的工作流程，專業地完成日常工作
  • 記錄並跟進客戶查詢
  • 積極學習並掌握最新的產品和服務知識，為客戶提供最佳的解決方案
工作要求
  • 中五或香港中學文憑考試以上教育程度
  • 良好的英語、粵語、普通話書寫和口語能力
  • 具備良好客戶服務技能及溝通技巧
  • 至少 1 年客戶服務熱線／呼叫中心經驗
有意者請將個人履歷、現時薪酬及要求待遇，按“Apply Now”Job Responsibilities
  • Provide customers with high-quality customer hotline services and answer inquiries through telephone and digital channels
  • Complete daily work professionally according to pre-set work processes
  • Record and follow up on customer inquiries
  • Actively learn and master the latest product and service knowledge to provide customers with the best solutions
Job Requirements
  • HKCEE/ HKDSE or above
  • Good written and spoken skills in English, Cantonese and Putonghua
  • Strong with customer services skills, telephone manner and communication skills
  • At least 1 year customer service / contact centre experience
We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to us by clicking “Apply Now”Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

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