eClass Limited is a well-established IT company based in Hong Kong, renowned for its innovative eLearning and administrative solutions across the Asia Pacific region. We are expanding our business and seeking highly driven and motivated individuals to join our professional and dedicated Customer Service Team.At eClass, we place great value on our team members, striving to provide a meaningful and fulfilling work environment. Our mission is to "Discover learning, Re-discover teaching, and Re-engineer the learning environment" through dynamic and innovative software products and services.Workplace location: Millennium City 5, APM (Kwun Tong MTR)Job Description:Empower our clients to comprehend our products with confidence and ease.Maintain strong, long-lasting client relationships to enhance client satisfaction and loyalty.Support clients' inquiries via WhatsApp, phone calls, emails, and other communication channels courteously.Engage colleagues from diverse departments proactively to create a skills lift that drives outstanding customer experiences.Organize and analyze customer service data to optimize products and service processes.Requirements:Bachelor's Degree Holder ( Communication / Information Technology / Language disciplines is a plus ).Meet language proficiency requirements of Level 3 or above in Chinese Language and English Language in the HKDSE or equivalent.Fluent in spoken and written English, Cantonese & Mandarin.A minimum of 1 year of experience in customer service or the education field is preferred.Proficiency in Microsoft Office / Google Workspace.Ability to thrive in a fast-paced and dynamic work environment.Self-motivated to accomplish teamwork with a positive vibe.Facilitate effective communication with clients while upholding a courteous and professional demeanor.What we offer:As a Family-Friendly Employer, eClass Limited offers a competitive remuneration package and attractive fringe benefits, including Medical Allowance Plans, a Well-Being Bonus, Personal Hours, Special Leave for occasions such as birthdays, Parental Care, Marriage, Paternity, and Volunteer Work. Moreover, enjoy our casual dress code and free fruit and snacks.Interested candidates, please send your full resume, including availability, as well as your last/current and expected salaries, to [email redacted, apply via Company website]. The personal information collected will be used solely for recruitment purposes.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.