Consultant/ Senior Consultant - Customer Strategy & Design - Hong Kong

Deloitte

  • Hong Kong
  • Permanent
  • Full-time
  • 21 days ago
Pursue a Career with ImpactAt Deloitte China, we are on a mission to nurture and empower our people to become deep subject matter experts. We offer the perfect platform to unleash your full potential and equip you to thrive on challenges, and partner with our clients to solve their most complex problems. A world of opportunities awaits. Start your adventure and journey with us.About The BusinessCustomer & Marketing, better known to our clients as Deloitte Digital, makes connections like no other with people, ideas, technology, society, our clients and their future. Here, the transformation journey starts and ends with the customer: in first understanding people’s real lives and then shaping our clients' future to deliver around them.This is a part of Deloitte that uses technology and creativity to better connect the customer with the business.We, at Deloitte Digital, use emergent technology to imagine, deliver, and run entirely new business futures.We create innovative ventures, digital platforms, and more meaningful experiences.Our team combines talents across strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect businesses to their futures in a way no traditional consultancy or agency can.Work you'll do
  • Understand client business and day-to-day operations to accurately capture solution requirements, develop a deep knowledge of the client’s business, stay informed of sector trends and industry best practices, and translate client needs into effective business and technology solutions; provide consultation throughout the customer digital journey and digital transformation process.
  • Work across a variety of projects, building expertise across relevant business and technology domains.
  • Define and structure complex business problems, facilitating clear understanding and alignment among stakeholders to enable effective solution development.
  • Diagnose client challenges, conduct thorough analyses, and develop actionable solutions and strategic roadmaps to address client needs.
  • Assess client digital maturity and benchmarking against industry standards to identify capability gaps and inform digital strategy recommendations.
  • Articulate complex ideas in a clear and composed manner to instill confidence in team and clients.
  • Prioritize end-user experience throughout the development cycle to enhance solution adoption and effectively meet requirements.
  • Capture and interpret user requirements, translating them into business and digital solutions across multiple industries.
  • Lead discovery workshops, conduct user interviews, and facilitate stakeholder meetings for alignment on project objectives.
  • Support the development and implementation of quality business digital solutions, ensuring alignment with client goal and business objectives.
  • Facilitate Agile/Scrum ceremonies, remove impediments, coach teams and stakeholders on Agile best practices, and foster team collaboration to drive successful delivery and continuous improvement of digital initiatives.
During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Strategic thinking and problem solving, and Tech savviness.We are looking for someone with
  • Bachelor degree or above in Computer Science, Information Systems, Business or other relevant disciplines
  • At least 3+ years or more of post-qualification IT consulting or relevant experience
  • Solid knowledge of software development lifecycle and system design. Agile, Scrum Master, or Project Management certifications is a plus
  • Effective oral and written communication skills in English, Cantonese and Mandarin
  • Strong business acumen, problem-solving and critical thinking skills, excellent working attitude, self-motivated, and a team player
  • Strong client management skills, with the ability to effectively engage and collaborate with both business users and technical stakeholders at all organizational levels.
  • Adaptability and eagerness to stay updated on industry trends and technologies.
  • Ability to analyze a client’s data and need(s) around creating value for customers and their ecosystem, and recognize key areas for growth or improvement.
  • Ability to apply specific and relevant Customer Strategy & Applied Design knowledge to effectively execute against standard plan / approach for client delivery.
  • Hands-on experience designing, organising and facilitating workshops, stakeholder interviews, and Agile / Scrum ceremonies.
  • Proven track record of supporting the implementation of digital solution and driving change management initiatives.
Shape your future through impact that mattersFor more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.Accessibility assistanceIf you need assistance or an accommodation during the recruitment process for accessibility reasons, there will be an opportunity for you to let us know what you need once you begin your application.Ready to take on new challenges? Apply now!Stay connected for the latest career opportunities, follow us on Deloitte China Social Media.Why Deloitte China?Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China.
  • We are the world's largest professional services firm that changes the world, we lead with purpose and shared values.
  • We are the market leader with digital and innovative solutions , we create values for client through our multi-disciplinary services.
  • We are recognized as Top Employer in China by the Top Employers Institute* for 14th consecutive years, and made the top 3 for the first time this year!
  • We are certified as one of the ‘Best Workplaces™ in Greater China by Great Place to Work® in 2019
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