Senior Consultant - Experience Design

Infosys

  • Hong Kong
  • Permanent
  • Full-time
  • 2 days ago
Job DescriptionABOUT INFOSYS:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.SHORT DESCRIPTION:Senior design leader who turns ambiguous business problems into clear service/product strategies, then leads multi-disciplinary teams from discovery to pilot. Partners with Sales/Account leads on pre-sales (shaping scope, value cases, and narratives) without a quota. Coaches a small bench of designers and uplifts methods, measurement, and governance to ensure outcomes.RESPONSIBILITIES
  • Strategy & Framing
  • Define problems, outcomes, and value cases; translate insight into roadmaps and operating/service models.
  • Create service blueprints, target experiences, and measurement plans (OKRs, KPIs, experiment design).
  • Facilitate executive workshops to align scope, risks, and decision paths.
  • Delivery Leadership
  • Lead engagements end-to-end (discovery → design → pilot/MVP); ensure evidence-based decisions.
  • Orchestrate cross-functional teams (design, product, data/AI, engineering) and manage RAID.
  • Ensure standards for accessibility, security/compliance, and change adoption are met.
  • Pre-sales Partnership
  • Co-shape pursuits with Sales/Account: problem framing, approach, estimation, and staffing plans.
  • Build concise value narratives (business case ranges, TCO/ROI assumptions) and present to executives.
  • Improve conversion and handoff quality (clear scope, success measures, kickoff readiness).
  • People & Practice
  • Coach 2-4 designers; run crits, give actionable feedback, and steward career growth.
  • Evolve methods, templates, and a light design system of patterns/tokens for reuse.
  • Contribute POVs/case studies; mentor peers on strategy and measurement.
  • Governance & Reporting
  • Track engagement health and outcomes; report progress to leadership and clients.
  • Uphold ethical, safety, and privacy considerations in research and design.
SKILLS/COMPETENCIES
  • Core Craft
  • Service design & systems thinking: journey mapping, service blueprinting, operating model design.
  • Business design: value trees, ROI/TCO ranges, hypothesis-driven experiments, KPI design.
  • Strong facilitation and executive storytelling; excellent written/visual communication.
  • Leadership
  • Proven team leadership (coaching, performance feedback, light resourcing).
  • Client leadership and stakeholder management across business, tech, and operations.
  • Pre-sales partnership experience (scoping, estimation, proposal/orals) - non-quota.
  • Delivery
  • End-to-end program leadership from discovery to pilot; evidence-based decision making.
  • Comfort working with enterprise platforms, data/AI partners, and engineering counterparts.
  • Familiarity with change management, adoption planning, accessibility, and compliance.
  • Experience
  • 10-14 years in experience/service design or adjacent strategy roles; 3+ years leading teams/projects.
  • Portfolio showing strategy artifacts (value cases, roadmaps, blueprints) and at least one scaled pilot.
  • English fluency required; Cantonese/Mandarin a plus.
  • Tools (working proficiency)
  • Figma, whiteboarding (e.g., Miro), documentation (Confluence), delivery tooling (Jira); comfort with analytics dashboards.
  • Nice to Have
  • Exposure to industrials/logistics/shared services domains.
  • GenAI/agent-assist patterns for operations or customer/service contexts.
EEO Statement:At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”Role Designation6025AEDSDP Senior Consultant - Experience DesignInterest GroupInfosys LimitedRoleConsultant - Experience DesignCompanyITL Hongkong

Infosys