Customer Service Officer (Competitive package from $288,000 per year)

NTK Academic Group Limited

  • Causeway Bay, Hong Kong
  • Permanent
  • Full-time
  • 23 days ago
Established in 1996, NTK Academic Group is a registered school and leading educational service provider in Hong Kong. We specialize in academic tuition for students following international and local curricula, standardized test preparation, and educational planning and consultation services. We are also a fast growing publisher with more than 30 study guides published. NTK has the largest full-time teaching faculty among learning centers in Hong Kong. We are also an official ACT test center and an Edexcel Academic Partner Center.We believe that academic success depends on good teaching, which we ensure via our commitment to education. Over the years, our team has helped countless students achieve admissions to elite schools and universities around the world.At NTK, education comes first. We believe that academic success and quality academic planning goes hand in hand. Over the years, our customer service team has helped countless students achieve admissions to elite schools around the world.If you are interested in advancing your skills and growing beyond your area of expertise in a multi-cultural and team-oriented environment, we welcome you to join us!Job Responsibilities
  • Build and maintain strong relationship with existing clients
  • Answer enquiries from parents, students and referring agencies professionally
  • Understand clients’ needs and provide suitable solutions
  • Provide after-sale services to enhance customer satisfaction
  • Introduce and follow up education programs that base on students’ needs and ability to enhance continuous service
  • Assist in ad hoc projects
Essential Qualities
  • Higher diploma or above in any discipline
  • Good command of spoken and written English, Cantonese and Mandarin
  • Possess problem-solving skills and good listening skills to tailor the best solution according to clients' needs
  • Able to prioritize and handle multiple tasks simultaneously
  • A good team player and good interpersonal skills
  • Candidate with more experience will be considered as Senior Customer Service Officer
  • Immediate availability or short notice is highly preferred
What We Offer
  • 5-day work week in a vibrant and multicultural work environment
  • Unique opportunity to work under an expanding brand with nearly three decades of legacy
  • Comprehensive training and professional development program
  • Career advancement opportunities in a market leading organisation
  • Medical benefits (in-patient and dental) and monthly wellness sponsorship for leisure activities
  • Competitive remuneration package, monthly allowance and incentive scheme
Interested candidates should visit our recruitment page to submit their application and CV.Note: Shortlisted applicants will be invited to interview by HR staff and interview details will be confirmed by NTK official email.

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