Customer Services Officer - Reservations

Empire Hotels

  • Causeway Bay, Hong Kong
  • Permanent
  • Full-time
  • 13 days ago
Asia Standard Hotel Group Ltd owns and operates deluxe hotels under the "Empire" branding. The Group owns five hotels in Hong Kong, which are all conveniently located in shopping districts and close to business convention centres. In addition to hotel operations, the Group also operates a travel agency in Hong Kong.Your Career Empowered, Enriched and Ensured
The hotel group is evolving with times and trends of global customers’ travel needs and expectations and we are always looking for the right talents. At the Empire Hotels, you will be Empowered to be able to fully utilize your skills. Your specialized experience will be Enriched by organized, regular on-the-job trainings, and your professional development and career expressway can be Ensured.Explore the exciting opportunities on offer at the Empire Hotels Group and be a part of our dedicated and professional teams.Responsibilities
  • Assist the reservations team in achieving the business excellence according to the Hotel’s sales & marketing strategies.
  • Ensure all reservations requests, amendments and cancellations are properly, promptly and correctly entered in Reservations System.
  • As a team member, assist Department Head to maintain and upkeep the operation of the department; to review room inventory with Revenue and Front Office on a daily basic; maintain a high level of rate parity amongst all distribution channels.
Requirements
  • Certificate / Diploma holder in Hospitality Management or related disciplines
  • Fresh graduate will be considered
  • Knowledge of using Reservations System is an advantage
  • Good command of both written and spoken in Cantonese, English and Mandarin
  • Polished interpersonal skills with a positive attitude and customer-oriented
  • 8 days off per month
  • Immediate and short-notice availability preferred

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