Guest Service Supervisor, Front Office (5-Day Work Week)

Sheraton

  • Tsim Sha Tsui, Hong Kong
  • Permanent
  • Full-time
  • Just now
Here’s your Journey with Sheraton Hong Kong Hotel & TowersSheraton Hong Kong Hotel & Towers is one of Marriott International’s 30 renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.The Sheraton Hong Kong Hotel & Towers located in the heart of Kowloon’s business and entertainment district along Victoria Harbour, the hotel is steps away from subway stations is currently hiring candidates for the vacancies.So, we ask, where will your journey take you?Job Summary
  • Assist team members to deal with difficult guest requests and complaints.
  • Assist turnaway guests and be familiar with turnaway handling procedure.
  • Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties.
  • Carry out preparation work, prior to guest arrival; including assigning rooms and organising registration material.
  • Familiarise with all rate plans, special promotions and programs.
Job Requirements
  • Minimum 3 years related working experience in customer service.
  • Diploma or above in hospitality management or related disciplines.
  • Good customer services and communication skills.
  • Good command of spoken & written English & Chinese, ability to speak Mandarin is highly preferred.
  • Knowledge of Opera Systems is an advantage.
Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at [email redacted, apply via Company website]In addition to salary, year-end incentive and associate benefits such as retirement, medical & dental, life insurance, physical checkup etc., our associates also enjoy duty meals and discounted room rate.*Information provided by you will only be used for consideration of your application for the relevant position.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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