Senior Systems Administrator
Thrive
- Sheung Wan, Hong Kong
- Permanent
- Full-time
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network.
- Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause.
- Ability to handle diverse computing environments in a wide cross section of business environments.
- Develop client standards based on Thrive best practices and document as well as evaluate needs across client base.
- Troubleshoot and research server level issues and network level issues independently.
- Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues.
- Provide consulting to clients on certain applications, Thrives best practices and general computing processes.
- Provide escalated support, mentoring, and technical leadership to other engineers in the department.
- While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system.
- Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management.
- Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management.
- Work directly with Team Lead to implement designated standards across customer base to improve service delivery.
- Resolution of incidents related to, but not limited to the following:
- Mail Application/Office 365 issues
- Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
- Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime
- Client/Server Connectivity issues (per SOP)
- Data restores both at the individual file level and company wide
- Remote Access incidents (Citrix and Terminal Services)
- Any Incidents escalated from Systems Engineers
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 6+ years desktop and/or server support experience
- Self-motivated, has ability to work independently and in a team environment
- Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers
- Experience troubleshooting network configuration and hardware issues
- Experience troubleshooting server hardware issues
- Knowledge and experience with Microsoft Server and Workstation Technologies
- Excellent written and oral communication skills
- Ability to articulate technical information and convey to non-technical people
- Excellent customer service skills
- Ability to follow previously documented process while notifying management of variables that have not been clarified
- Is available to work after hours when necessary or for on call rotation if applicable
- Must be able to work effectively in a team environment as well as alone
- CompTIA Net +
- MCSE / MCITP: Server Administrator or above
- VCA/VCP