Senior Manager, On-Chain Operations

RD Technologies

  • Hong Kong
  • Permanent
  • Full-time
  • 3 days ago
VP, On-Chain OperationsResponsibilities:
  • Define On-Chain Processes: Establish and refine processes for Customer Due Diligence (KYC) and Customer Service specifically for on-chain transactions involving stablecoins.
  • Lead On-Chain Due Diligence: Oversee the team in executing KYC and Corporate Due Diligence (CDD) for blockchain-based clients, ensuring compliance with regulatory standards.
  • Investigate On-Chain Activity: Manage Level 2 investigation cases, focusing on on-chain transaction patterns and anomalies.
  • Implement On-Chain CRM Solutions: Assist in planning, implementing, and monitoring a CRM solution that integrates on-chain data for corporate customers.
  • Develop Onboarding Procedures: Create onboarding procedures that include on-chain identity verification and wallet management.
  • Prepare FAQs: Draft FAQs and standard scripts for the customer service team to handle inquiries related to operations and on-chain transactions.
  • Transaction Reconciliation: Ensure accurate and efficient reconciliation of on-chain transactions, adhering to all regulatory requirements.
Requirements:
  • Solid experience in a similar role in regulatory financial institutions, banks or payment companies. Candidates with Web3 experience is a plus.
  • Experience with formulating operations strategies
  • Minimum 8+ years of experience and as a team leader experience
  • Practical knowledge and understanding of transaction reconciliation and best practices
  • Expertise and hands-on experience in all aspects of Payment processing and fraud prevention
  • Hands-on approach and not afraid of getting involved in the details when required
  • Knowledge of Mobile Wallet and alternative payment solutions is a plus
  • Skilled at juggling various responsibilities, prioritizing, and thriving in a dynamic, fast paced environment
  • A good team player with sound interpersonal and communication skills. Excellent command of oral and written communication skills in English and Chinese (including Putonghua).
General Culture and Benefits of RD Technologies
  • Exciting and collaborative startup environment.
  • Give your best while having fun and grow as a person.
  • A flat structure: your ideas get heard by the right people very quickly.
  • Creating your own profile in the startup ecosystem.
  • Casual dress code.
  • Free coffee, tea, drinks and snacks daily.
  • In-house gym facilities.
  • Regular and fun company activities.
Data collected would be used for recruitment purposes only. Applicants who do not hear from us may consider their application unsuccessful and their data will be destroyed within 24 months of receiptAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

CTgoodjobs