WHO WE ARE:As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.Job Summary:This role is responsible for managing operational risk within the consumer division through on-going communication, risk assessment and process review focusing branch operation & fraud risk areas.What you will be doing:Provides active risk advisory in the business operation and fraud risk areas to ensure processes/ controls are sound and robust to meet internal policies, guidelines, and applicable regulatory requirements.Collaborates with business units to formulate appropriate controls to mitigate operational risks (i.e. Fraud, Data Loss, Third-Party, Business Continuity, Personal Data Protection and Digital Risk) arising from initiatives and processes to an acceptable level of low and moderate risk.Drives and contributes towards successful implementation of initiatives from CFS business units, considering risk-rewards trade-offs and business risk appetite.Identifies risk hotspots and work with Group Risk Analytics, Intelligence & Surveillance (RAISe) team to improve/ deploy monitoring activities, where necessary.Foster close working relationship with key stakeholders of other divisions, particularly second line of defence (Legal, Compliance, Operational Risk Management & Information Security & Digital Risk Management) to ensure CFS alignment of applicable policies with the Group / Regulators.Support business units in material incident management and ensuring appropriate containment measures deployed which commensurate with materiality of the incident (considering reputational and regulatory risks).Conduct regular communication and refresher trainings to uplift staff awareness on thematic areas (e.g. Fraud risk, Information and Cyber risk, Data Loss risks).Participates in Information Risk initiatives and taskforces established from Information Risk Working Group.Participates in Anti-Fraud initiatives and taskforces established at industry work groups and from Financial Crime Compliance – Anti-Fraud team.Work with business units to implement the regulations and policiesInitiatives and support bank wise on streamline process for banking make easy direction both for internally and externally customersGive insight for the branch operation (e.g. Overage & shortage, surprise check, and cash controls)Closely monitoring the BRMT team performanceOther tasks assigned by Department HeadWhat we are looking for:Degree holder with relevant disciplinesOver 10 years banking experience with good knowledge in branch operation /digital risks/ fraud risks.Proficient in Microsoft Excel, Word, PowerPointECF in Compliance#LI-SL1What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
