Insurance Operations Analyst (Contract)

FDM Group

  • Hong Kong
  • Permanent
  • Full-time
  • 27 days ago
About the RoleWe are seeking a motivated and detail-oriented Insurance Operations Analyst with at least 2 years of experience in operations, business processes management, and claims cycle management. This role is critical to ensuring smooth operations within our insurance business, optimizing workflow efficiency, and delivering exceptional service to our customers.The successful candidate will play a key role in participating throughout the insurance sales cycle, supporting different stakeholders and streamlining business processes, and supporting day-to-day operations within the business.Key ResponsibilitiesInsurance Operations
  • Manage operational workflows for insurance processes, ensuring timely and accurate execution.
  • Assist in onboarding new policies, endorsements, and renewals in compliance with regulatory and internal standards.
  • Maintain and update policy records, databases, and documentation.
  • Collaborate with cross-functional teams to ensure smooth operations and resolve any operational bottlenecks.
Business Process Optimization
  • Identify and suggest improvements to existing business processes to enhance operational efficiency and reduce turnaround times.
  • Support automation initiatives and system enhancements to streamline insurance operations.
  • Monitor performance metrics and ensure compliance with standard operating procedures (SOPs).
Claims Administration
  • Oversee the end-to-end claims management process, ensuring timely investigation and resolution.
  • Liaise with internal teams, clients, and external stakeholders (e.g., insurers, adjusters) to handle claims efficiently.
  • Analyze and report on claims trends and provide recommendations for process improvement.
RequirementsExperience and Skills
  • At least 2 years of professional experience in operations, business processes management.
  • Strong understanding of insurance products, claims processes, and operational workflows.
  • Excellent analytical and problem-solving skills with attention to detail.
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Proficiency in Chinese language and other business tools (e.g., MS Office Suite).
  • Experience in insurance sector will be an advantage
  • Knowledge of regulatory requirements and industry best practices is a plus.
Education
  • Bachelor’s degree in Business Administration, Insurance, or related field (or equivalent experience).
Why Join Us?
  • A collaborative and inclusive work environment.
  • Opportunities for professional growth and development.
  • Work alongside experienced professionals in the insurance industry.
  • Competitive salary and benefits package.
How to ApplyIf you meet the requirements and are looking to accelerate your career in insurance operations, we’d love to hear from you! Please send your updated resume and a brief cover letter to [email redacted, apply via Company website] by 20 July 2025.We are processing applications on a rolling basis, so early applications are encouraged.Note: Only shortlisted candidates will be contacted.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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