Customer Service / Relationship Associate (20K-23K) - financial technology / FINTECH / banking / financial service (Sheung Wan)
JPC Texson
- Sheung Wan, Hong Kong
- $20,000-23,000 per month
- Permanent
- Full-time
- Financial technology company (FINTECH)
- We provide comprehensive fintech solutions for banks and financial institutions in HK and Asia Pacific region
- We specialized in developing the software and fintech solutions for financial products trading and settlement including but not limited to securities, derivatives, funds, bonds and other OTC products..etc
- We are looking for Customer Service / Relationship Associate - with details as follows :
- Handle daily phone support and enquiries from banks and brokerage firms (B2B)
- Perform daily operations and system monitoring.
- Handle all the on-going maintenance and client operation support activities;
- Follow up service issues, e.g. investigate the root causes and ensure remedial and corrective measures are implemented.
- Tertiary educated preferably in Business, Finance, Information Technology or any related disciplines preferred;
- Fresh graduates or 1-2 years work experience preferably in banking/finance/investment sector
- Experience or knowledge in FINTECH is a big plus
- Knowledge in banking or financial operation/system support is a plus
- Good telephone manner and responsive to clients’ enquiries;
- Proficient in English, Mandarin and Cantonese;
- Fresh graduate will be considered.
- Passion in financial technology
- Working hours : Mon to Fri 2pm-11pm; 5 days work
- Annual leave : 12 days
- Medical insurance
- Very few OT work is required
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