Retail Banking Operation Head
- Hong Kong
- Permanent
- Full-time
- Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.
- Formulate strategic plans for the section to meet with service and operational goals set by the management
- Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section
- Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section
- Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department
- Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities
- Work with Retail Banking Product Team to advise on new products operational design
- Provide operations support to AML Compliance Officer on AML activities and new account opening
- University graduate or equivalent academic achievement
- At least 8-10 years retail banking experience of which 6-8 years are in operations management position
- In-depth knowledge of retail banking products/ services and their operational activities
- Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)
- Strong leadership and decision making skills
- Excellent managerial and planning skills
- Initiative, systematic, active and energetic
- Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English
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