Transfer Agency Shareholder Services Senior Representative

Brown Brothers Harriman

  • Hong Kong
  • Permanent
  • Full-time
  • 1 day ago
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.Brown Brothers Harriman (“BBH”) is an award-winning provider of global custody, fund accounting and administration, foreign exchange, and technology solutions for many of the world’s leading asset managers and financial institutions.The Transfer Agency Department is looking for the right talent to join our Shareholder Services Team as Senior Representative who will be a primary contact for our regionally based clients and investors in supportingtheir day-to-day inquires pertaining to funds for which BBH acts as Transfer Agent. The individual is expected to possess strong knowledge in transfer agency and/or with fund administration experience. The role is alsorequired to coordinate with various BBH global offices and departments to facilitate prompt inquiry support andissues resolution.RESPONSIBILITIES:Enquiry Response and Handling:
  • Monitor and address all inquiries (received via email boxes or phone lines) within agreed internal and external timelines or Service Level Agreements.
  • Proper utilization of all internal systems and applications to facilitate query management, follow ups, internal coordination and external communication
  • Ensure any outstanding or pending matters will be closely addressed and escalate promptly whereas necessary
  • Close coordination with internal parties (including various local and global functional teams) to facilitate issues resolution (such as payments, receipts, commission, AML/KYC, reporting etc.)
  • Handling and preparation of investors’ or clients’ reporting, mailings in a timely and accurate manner
Clients and Investors Servicing:
  • Demonstrate client servicing mindset and ability to provide quality and meaningful support to clients and investors
  • Proactiveness in responding to client’s and investor’s inquiries (such as account opening or static data update request, trade status or instruction related matters, issues or escalations etc.)
  • Take ownership to collaborate with internal departments to prioritize client or investor requests, deliverables and to facilitate issues resolution
  • Maintain strong knowledge of BBH TA products, systems & applications and internal workflows
  • Develop deep knowledge and understanding of clients’ business needs and assist in identifying opportunities to enhance overall client experience and service quality
  • Preparation of internal reporting (such as KPIs, management reports, checklists / procedure updates etc.)
  • Participation in client meetings including preparation of presentation materials
  • Remain knowledgeable of changing industry initiatives, regional and global market practices (attend presentations, work sessions & personal effort)
Risk Management and Control:
  • Ensure proper escalation in a timely manner and follow through client/investor related issues or concerns to resolutions by working closely with Supervisors, Team Leaders, Manager and global teams
  • Ensure good understanding and appropriate application of the provisions or specifications as outlined per Funds’ Prospectus, Client Operating Guide and Service Level Documents etc.
  • Close adherence to all enterprise and departmental levels’ policies and procedures
  • Effective identification or potential issue or error, escalate and preparation of E&O reporting whereas needed
REQUIREMENTS:
  • BA/MS degree and/or equivalent work experience
  • Minimum of 2-3 years of Transfer Agency or financial industry related experience
  • Strong communication, articulation, and interpersonal skills (both verbal and written)
  • Willingness and ability to collaborate and contribute to a global team environment
  • Adaptative and possess strong problem-solving skills
  • Attention to detail and ability to multitask and work effectively under pressure
  • Good knowledge of standard Office applications (Word, Excel and PowerPoint)
  • Knowledge or prior experience in AML/KYC is an advantage
  • Fluent in Japanese and English (Cantonese/Mandarin language skills are preferred)
  • Willingness to provide work coverage during Hong Kong public holidays
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.About BBH:Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.Go to BBH.com to learn more about our , , approach to or how we support you to .

Brown Brothers Harriman