Assistant Manager – Service Branch

Crown Motors Limited

  • Tsuen Wan, Hong Kong
  • Permanent
  • Full-time
  • 21 days ago
Being One of UsPeople are at the heart of who we are, how we think & how we act !Crown Motors Ltd, being a wholly-owned subsidiary of Inchcape plc, is a long established market leading automobile distributor in Hong Kong with nearly 1000 employees. We provide a complete automotive solution to our customers ranging from Sales, Aftersales, Car Rental, Vehicle Financing and Insurance services.Our team is comprised of highly engaged individuals who share the same vision of continuously driving the group to becoming the most customer centric automotive retail group.To cope with the continuous growth and development of the business, we are now inviting high calibre persons to apply for the following position:Purpose of RoleThe role of Assistant Manager is required to support the Service Manager in overseeing operations of the Mechanical Service and Body & Paint Operation for Toyota, Lexus, Maxus, and GWM Ora in Inchcape Tsuen Wan Service Centre, with a focus on delivering premium customer experiences in luxury brand and models such as Lexus. The role will lead new initiatives to focus on customer satisfaction and how to lead the team to deliver value adding customer services.As part of the role, the Assistant Manager will focus on managing frontline daily operations across all brand receptions and ensure premium service is delivered including KPI customer and business targets. Daily job duties would be heavily focus on customer cases handling and achieving OEM standard on customer journeys.JOB ROLE AND RESPONSIBILITIES:
  • Assist the Service Manager in managing daily Mechanical and Body & Paint operations for Toyota, Lexus, Maxus, and GWM Ora, including all customer facing staff supervision and workflow oversight at Toyota, Ora, Maxus, and Lexus premium receptions.
  • Develop and implement strategies to deliver premium customer experiences, especially for premium brands in the site. Covering creation and monitoring of customer journeys, SOP, new service items, market insight and customer feedback.
  • Lead on the implementation of digital transformation projects to improve efficiency of service operations, including projects to create value adding service items to our customers.
  • Monitor service performance by preparing periodic KPI reports and analyzing operational data to support decision-making.
  • Ensure compliance with industry regulations, safety standards, and company policies across all brand operations.
  • Collaborate with OEMs, suppliers, and internal teams to optimize service processes for all brands.
  • Resolve customer complaints and provide recommendation timely.
  • Ensure KPIs to meet AOP and customer service target.
SKILLS AND EXPERIENCE REQUIRED:
  • Bachelor’s degree holder in Business, Automotive Technology, or related disciplines. Lower educational background would also be considered with 10+ closely related experience and achievement.
  • 3-5 years of relevant experience in automotive service management, with supervisory experience.
  • Excellent customer service skills, particularly with premium clientele, ensuring high satisfaction levels.
  • Strong analytical skills and attention to detail for performance monitoring and reporting.
  • A proactive team player with a positive attitude and leadership capabilities.
  • Excellent command of written and spoken English and Chinese.
  • Valid driver's license (categories 1&2 preferred)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.About UsInchcape is the leading global automotive distributor, with operations across six continents. By combining our in-market expertise with our unique technology and advanced data analytics, we create innovative customer experiences that deliver outstanding performance for our partners – building stronger automotive brands and creating sustainable growth.Our diverse global team of over 17,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.

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