
Section Head, Branch Operations Management
- Hong Kong
- Permanent
- Full-time
- Lead the team to work with business stakeholders to identify, develop, implement and monitor operational solutions to meet and exceed retail banking objectives
- Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time
- Monitor and ensure the compliances of operational procedures by the retail frontline units
- Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions
- Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives
- Degree holder in Business Administration or related disciplines and with a minimum of 10 years’ experience in retail banking operations in a supervisory role.
- Strong leadership skills and able to lead and manage a team of retail banking operations management managers.
- Strong inter-personal skills with a drive to deliver quality solution, and the ability to build and manage cordial working relationship with counterparts.
- ECF achievement is the definite advantage
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