CRM Assistant, Travel Retail Asia (Contract)

Hermes

  • Hong Kong
  • Permanent
  • Full-time
  • 1 day ago
Main ResponsibilitiesCRM Database Maintenance
  • Account merging and data clearance to improve data quality of the database.
  • Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality.
CRM Activations
  • Adapt the group segmentations to the local strategic needs, focus on the targeted segments and coordinate corresponding action plans.
  • Execute CRM activation plans to improve recruitment, retention and loyalty rate, measure effectiveness and follow up plans.
Clienteling Activities
  • Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.
CRM Analysis and Reporting
  • Prepare and present monthly CRM dashboard to the stores and to the management.
  • Produce ad hoc CRM reports including customer trends, focused métiers, targeted customer segments, etc.
  • Perform other ad-hoc duties
Profile
  • Undergraduate or fresh university graduate, preferably in Business Administration, Marketing, or a related discipline.
  • Independent, detail-minded and well-organized. Able to work under pressure.
  • Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments within the organization.
  • Very strong data analysis skills, project management and time management skills.
  • Proficient in Microsoft Office, particularly Excel and PowerPoint
  • Good command of written and spoken English, Mandarin and Cantonese
  • Available to work commit at least 3 days a week.
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

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