Client Service Representative (US Bank)(Renewable Contract)
Adecco
- Kwun Tong District, Hong Kong
- Permanent
- Full-time
- Handle and resolve complaint cases
- US Bank
- 1 Year Renewable Contract
- Handle and resolve clients' verbal and written complaints from different channels
- Conduct thorough investigation, ensure all complaints are handled professionally and settled within internal & external service standards
- Ensure complaints are strictly adhered to the bank's Complaint Handling Policy, related policies of regulatory bodies and Compliance & Control policies
- Identify & highlight high impact areas from the complaint analysis & liaise with the concerned parties to drive for improvement
- University graduate with major in Social Science or Business Administration
- At least 2-3 years working experience in complaint handling or customer services, preferably from banking & finance industry
- Patient with excellent customer service attitude
- Strong analytical, tactful interpersonal & presentation skills
- Excellent command of written & spoken English & Chinese (Cantonese & Putonghua)
- Proficiency in the use of MS Word, Excel, Powerpoint