IT Senior Officer / System Analyst (Helpdesk, Fluency in Putonghua, over $55K)
- Wan Chai, Hong Kong
- $55,000-65,000 per month
- Permanent
- Full-time
Posting Date: 2025-08-22CL Technical Services LimitedCL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!IT Senior Officer / System Analyst (Helpdesk, Fluency in Putonghua, over $55K)Job Description:
- Handle the filing application and enquiries in relation to the GBA Standard Contract, manage the helpdesk to support the applicants, and escalate special cases timely with proper documentation
- Liaise with relevant government bureaux and departments, and regulatory authorities in respect of the filing applications
- Maintain a knowledge base of frequently asked questions
- Collect daily statistics
- Provide support and prepare management highlights and reports to senior management and stakeholders
- Higher Diploma or above in IT related discipline
- At least 5 years’ experience in IT Helpdesk support
- Experience in Document Flow/Workflow Management System
- Competent communication skills, both verbal and written and interpersonal techniques
- Fluency in English and Putonghua, moderate writing skill in both Chinese and English
- Experience in organising and managing events, including briefings, seminars, promotional and publicity activities is preferred
- Experience in providing helpdesk services to answer public enquiries is preferred
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