Project Manager / Technical Account Manager (CRM / Call Center Solutions) - IC
- Hong Kong
- Permanent
- Full-time
- Manage all aspects of a project including stakeholder management, solution delivery, project control and reporting
- Provide consultation to clients on system implementation and integration
- Manage and keep track of the work status of each team member
- Ensure user requirements are fulfilled and services are performed with professionalism and compliance to quality standards
- Work with internal and external to provide IT support and maintenance activities
- Manage service support team to ensure accountability for the support and maintenance services
- Accountable for resolving issues, both short term and long term
- Manage issue and mitigate risks on repeated or major incidents
- Review and approve software bug fix package
- Analyze and troubleshoot the problem for system software or application
- Degree holder in Computer Science or an equivalent discipline
- Minimum 6-8 years of IT experience with at least 2 years in service support management role
- Strong system analytical skill and architectural design ability
- Strong technical background and problem solving skill
- Knowledge in networking and infrastructure
- Knowledge and experience of CRM and call center system is an advantage
- Knowledge and experience of Voice-Over-IP and networking is an advantage
- Well organized and have strong communication and interpersonal skills
- Responsible, self-motivated, flexible and with detailed mind
- Good command of spoken and written English and Chinese