Assistant Manager (Property Operations & Customer Relations)

Vanke Holdings (Hong Kong) Company Limited

Lai Chi Kok, Hong Kong
Contract
Full-time

9 days ago

Vanke Holdings (Hong Kong) Company Limited ( Vanke Hong Kong ) is held by Vanke Overseas Investment Holding Company Limited ( Stock Code: 01036 ) (www.vankeoverseas.com) which is a subsidiary of China Vanke Company Limited ( China Vanke, Stock Code: 02202) (www.vanke.com). Vanke Hong Kong is dedicated to property investment, development, operation and asset management for China Vanke in Hong Kong.Vanke Hong Kong seeks to uphold the Group's philosophy of "Architecture – Our Tribute to life" by providing homes that centered around the customers. Vanke Hong Kong is committed to developing green and high-quality residences that feature state-of-the-art designs and enhanced communal facilities.萬科控股（香港）有限公司（下稱「萬科香港」）之母公司萬科海外投資控股有限公司，下稱萬科海外（股份代號：01036）(www.vankeoverseas.com)，為萬科企業股份有限公司（股份代號：02202）(www.vanke.com)之附屬子公司。萬科香港負責萬科集團（下稱集團）旗下的香港地產項目的投資、開發、營運及資產管理服務。萬科香港秉承集團母公司「讚美生命，共築城市」的建築理念和「以人為本」的服務宗旨，致力為社會創建綠色環保的高品質房屋，為客戶提供好產品、好服務。Responsibilities:

Handle customer-related matters, including but not limited to flat handover cases, after-sales matters and property management items for residential projects
Coordinate the pre-handover inspection, documentation, and materials
Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions
Monitor service providers to deliver quality handover and customer services for all new development projects
Carry out other operational duties such as sales launch logistics, operation management, and serviced apartment leasing if required

Requirements

Bachelor Degree in Property Management or related disciplines
At least 6 years’ relevant experience in customer services or property management
Experience in takeover and handover of new properties is a definite advantage
Well-versed in BMO, DMC and tenancy agreements
Well organized and familiar with the documentation
Good communication skills and fast learner
Work on duty roster is required based on operational needs
Good spoken and written English and Chinese (including Mandarin)
Proficient in MS Words, Excel, Chinese & English word processing
Candidate with less experience will be considered as Senior Officer (Property Operations & Customer Relations)

Successful candidate will be appointed on a 2-year contract terms. Renewal of the contract will be subject to the service need and the performance of the candidate.We offer excellent career development opportunities for interested parties. Please send your resume stating your present and expected salaries together with your cover letter to [email redacted, apply via Company website].Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 2 years from its completion for future recruitment use and therefore destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."Candidates have a right to make a data access, correction or destroy request concerning the personal data by applying to the Human Resources Department.

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